Defective Items:
If an item is found defective, please get in touch with our customer care by mailing to
customercare@yourhealthplanet.com or call us on 9019919395, within 7 days of receipt of
the product. When we receive the item, we will inspect it to, ensure everything is present
and is in its original condition and then issue either a full refund, “Healthplanet” Cash
(store credit) or a different item in exchange, as per your request. Send a picture of the
item to customercare@yourhealthplanet.com with the subject line “RETURN” or call us at
09019919395 within 7 days of receiving the product.
Please note that replacements are subject to availability of the particular product.
NO OTHER REASONS WOULD BE ENTERTAINED FOR THE RETURN OF PRODUCTS.
To co-ordinate a return
-
Please ensure that we should receive the product back within 8 days of sending us the
request, otherwise the product will be ineligible for return. The moment you return the
product please sms your shipment details to 09019919395.
-
Return the defective product at us back at
“Healthplanet” A division of samrudhi enterprises
-
391,shop no1, ‘G’ block ramakrishnanagar, Mysore-570022.
-
0821:2560064
-
Once we receive the package, we will issue a refund of the purchase amount and
Rs.100 for courier charges borne by you, as store credits. You can redeem your store
credit towards future purchases from us.
-
We will strive to close the issue within 7 days of receiving the product.
Following shall NOT be eligible for return or replacement :
-
Damages due to misuse of product
-
Incidental damage due to malfunctioning of product
-
Any consumable item which has been used or installed
-
Products with tampered or missing serial / UPC numbers
-
Any damage / defect which are not covered under the manufacturer's warranty
-
Any product that is returned without all original packaging and accessories, including
the box, manufacturer's packaging if any, and all other items originally included with
the product(s) delivered.
-
Price difference
In case of any queries, please write to our customercare@yourhealthplanet.com or call us on
0821:2560064.